Short answer:  Runbook Automation is the ability to take action.

Longer Answer:  Runbook Automation provides self-service access to the operations capabilities you need to take action and get your job done.

Even Longer Answer:   Keep Reading.

Chapter 6: Runbook Automation for Legacy Environments

Life in enterprise Operations will always be a mixture of “the old” and “the new”.  Responding to incidents or doing a provisioning activity will – more often than not – require you to work across multiple generations of technology.

Runbook Automation helps operating in legacy environments in several ways, including:

• Capture standard operating procedures for all services, ensuring quick and reliable access for anyone responding to incidents or who need something provisioned.
• Go faster, but maintain ITSM standards, by replacing the need to open tickets for standard changes with self-service automation (that can still keep records in the ticket systems in needed).
• Ensure that the operations actions executed were the same as those previously agreed to during change advisory/review (with audit logs that allow you to review what ran, who ran it, and the output/results).

READY FOR SHORTER INCIDENTS AND FEWER ESCALATIONS? 

Lets talk. 

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